Frequently Asked Questions

Example for uninstalling Internet explorer 9

• Log on to the computer by using an administrator account or an account that has administrative rights.
• Close all Internet Explorer browser windows.
• Click Start, type cmd in the Search box, and then click cmd under Programs.
• Right click and select Run as administrator
• Copy the following command:

FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*9.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /quiet /norestart

• Paste the command into the Command Prompt window, and then press Enter.
• Restart the computer.

Example for uninstalling Internet explorer 10

• Log on to the computer by using an administrator account or an account that has administrative rights.
• Close all Internet Explorer browser windows.
• Click Start, type cmd in the Search box, and then click cmd under Programs.
• Right click and select Run as administrator
• Copy the following command:

FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*10.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /quiet /norestart

• Paste the command into the Command Prompt window, and then press Enter.
• Restart the computer.

Example for uninstalling Internet explorer 11

• Log on to the computer by using an administrator account or an account that has administrative rights.
• Close all Internet Explorer browser windows.
• Click Start, type cmd in the Search box, and then click cmd under Programs.
• Right click and select Run as administrator
• Copy the following command:

FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*11.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /quiet /norestart

• Paste the command into the Command Prompt window, and then press Enter.
• Restart the computer.