Frequently Asked Questions

How to Fix Outlook Inbox Not Showing All Emails Issue?
Microsoft Outlook application contains a complete mailbox in a PST file with all folders; inbox, sent items, drafts, etc. containing emails and its metadata.
Possible reasons behind “Outlook inbox not showing all emails”

• Internet connection is poor or unavailable
• Unsynchronized emails
• Filters in Outlook folder View Settings
• PST file is over-sized

If you are confident and want to try to resolve these issues yourself then read on:


Effective fixes for “Outlook inbox not showing all emails”
Follow the following suggestions until the problem is resolved:
1. Check for your internet connection
Make sure that your internet connection is working efficiently without any interruptions. If not, set up a secured connection again and check for the new emails again in the inbox folder.
2. Use Send/Receive option
Sometimes, Outlook emails remains unsynchronized due to sudden loss of network or a power glitch, conflicts in programs, etc. Try navigating to the Send/Receive tab available at the top section of the Microsoft Outlook interface.
Click on the Send/Receive All Folders to either send or receive unsynchronized emails within all the Outlook mailbox folders. The Send/Receive will take some time for updating the emails, wait for the completion and then check if emails are received or not.
3. Check default View Settings
The next step is to check for any filter application in the default View Settings of the Outlook folders.
If Outlook is not already open, then open your Microsoft Outlook application.

1. On the Outlook ribbon, click on the View tab.
2. Under the View tab, select the option Current View and then click on Customize Current View.
   
3. Move to the Filter option and then click on Clear All option to clear all the applied filters.
4. Go to the Outlook inbox folder, click on Send/Receive option and check if all the missing emails are back in the folder again or not.

4. Create space in Outlook Mailbox
Sometimes the reason could be no more available space in your Outlook mailbox which is quite a rare chance but still you can try cleaning your mailbox by deleting the unimportant archive or old emails from your Outlook application to check for this reason. You can run the Mailbox Cleanup tool available at the File tab>>Tools>>Mailbox Cleanup location.

Choose from multiple options like
View Mailbox Size
Find items older than
Find items larger than
View Deleted Items Size
Empty Deleted Items folder
View Conflicts Size
Empty Conflicts
And clean out your mailbox as per your requirement. Then move to the Outlook inbox folder, click on Send/Receive option and look out for the missing emails before.
5. Re-add Outlook account/Import Old Emails from Backup
If you have not got success yet, then we suggest you two more methods to get the missing emails back.
Remove and re-add your Outlook account – Users only try this if they are sure they have all of the account settings.
Remove the Outlook account from Control Panel>>Mail>>Email Accounts location and re-add the new account from the same location. You may need to set the original account settings again to retrieve the missing emails.
Import old emails from backup file – You can either use an available backup PST file or create a PST backup using Import/Export feature in the Outlook application with Export action. After locating the backup file, import it with all the inbox emails to the current Outlook PST file using the same Import/Export feature.
If you are still having issues, then please log a ticket for further investigation.